Refund and Returns Policy

Refund Policy 💸📄

Your Satisfaction Is Our Top Priority ✨
At our digital bookstore, we are committed to providing high-quality products and a seamless shopping experience. Since our products are digital books, our refund policy is a little different from a traditional store. 🛒➡

1. Inaccessible File:

If you purchase a book and are unable to access the download link sent to you via email or WhatsApp within 24 hours of your purchase, please contact us immediately.
📧🆘 After verification, we will resend the link. If the problem persists, we will issue a full refund to you. ✅n

2. Defective File:

If the file you downloaded is corrupted or incomplete (e.g., unclear pages, or a file that won't open), please inform us within 7 days of the purchase date. 🚨 Upon verification, we will send you a new, correct copy of the book. If we cannot provide a replacement, a full refund will be issued. 💔➡💲

Non-Refundable Situations 🚫

* Change of Mind After Download: Because digital books can be easily copied and stored, we cannot accept refund requests if you simply change your mind after downloading the file. 😞
* Incorrect Email Address or WhatsApp Number: Please ensure you enter your information correctly at checkout. If the book is sent to an incorrect address due to an input error, we cannot guarantee a refund. 📝❌

Refund Process ⚙

customer service team via [email : jamalelmesski2@gmail.com or via whatssap : +2127 62032448]. Your request must include:
* Your full name. 👤
* Your order number. ⿪
* A detailed description of the problem. ✍

We will review your request and get back to you as soon as possible. If your refund request is approved, the amount will be returned to your original payment method within 1 DAY business days. ⏱💳 Questions? 🤔

If you have any other questions about our policy, please don't hesitate to contact us. We are here to help you. 🙏