Refund and Returns Policy

Refund Policy 💸📄

Your Satisfaction Is Our Top Priority ✨
At our digital bookstore, we are committed to providing high-quality products and a seamless shopping experience. Since our products are digital books, our refund policy is a little different from a traditional store. 🛒➡

1. Inaccessible File:

If you purchase a book and are unable to access the download link sent to you via email or WhatsApp within 24 hours of your purchase, please contact us immediately.
📧🆘 After verification, we will resend the link. If the problem persists, we will issue a full refund to you. ✅n

2. Defective File:

If the file you downloaded is corrupted or incomplete (e.g., unclear pages, or a file that won't open), please inform us within 60 days of the purchase date. 🚨 Upon verification, we will send you a new, correct copy of the book. If we cannot provide a replacement, a full refund will be issued. 💔➡💲

Non-Refundable Situations 🚫

* Change of Mind After Download: Because digital books can be easily copied and stored, we cannot accept refund requests if you simply change your mind after downloading the file. 😞
* Incorrect Email Address or WhatsApp Number: Please ensure you enter your information correctly at checkout. If the book is sent to an incorrect address due to an input error, we cannot guarantee a refund. 📝❌

Refund Process ⚙

customer service team via [email : jamalelmesski2@gmail.com or via whatssap : +2127 62032448]. Your request must include:
* Your full name. 👤
* Your order number. ⿪
* A detailed description of the problem. ✍

We will review your request and get back to you as soon as possible. If your refund request is approved, the amount will be returned to your original payment method within 60 DAY business days. ⏱💳 Questions? 🤔

If you have any other questions about our policy, please don't hesitate to contact us. We are here to help you. 🙏